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Restoration Battery- Oustanding Service

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  • Keith B.
    Very Frequent User
    • August 12, 2007
    • 220

    Restoration Battery- Oustanding Service

    How often do you view complaints on the internet regarding poor service. I ordered a DC-12 correct dated coded battery for my 66 427 car for flight judging almost 3 yrs ago. For 35 months it ran flawlessly but unexpectedly it outright died. I sent a nice e-mail to Tom Kobman, the battery guru, and explained the issue. I was expecting an e-mail back telling me I was out of luck. Tom calls me at home and problem shoots the battery issue with me over the phone for 25mins from Ohio to Western Canada. He cannot understand why it only lasted 35 months as this is not the norm. He calls the manufacturer and does not get favourable results from them, but calls me back again 2 days later and tells me due to the geographicaly distance, do not send the battery back to Ohio, throw it away. Tom, replaced the battery with me paying a very nominal prorated fee, gave me the date coding free, and shipped it for free at over $ 45.00, and said he would eat the rest. He believes in looking after the customer. In my view fellow members, outstanding customer service from somebody that knows how to run a business. Thank- you, Tom at Restoration Battery. I will be a repeat customer...........
  • James W.
    Extremely Frequent Poster
    • December 1, 1990
    • 2655

    #2
    Re: Restoration Battery- Oustanding Service

    Keith,

    That's nice to know since I will be purchasing one for a '65 396 car in the near future.


    Thanks,

    James West

    Comment

    • Larry M.
      Extremely Frequent Poster
      • January 1, 1992
      • 2688

      #3
      Re: Restoration Battery- Oustanding Service

      I have always found Tom to be very good to deal with, and a standup guy. No disappointments over the last 15 years of dealing with him on restoration batteries. I also highly recommend.

      Larry

      Comment

      • William L.
        Very Frequent User
        • December 1, 1988
        • 944

        #4
        Re: Restoration Battery- Oustanding Service

        Originally posted by Larry Mulder (20401)
        I have always found Tom to be very good to deal with, and a standup guy. No disappointments over the last 15 years of dealing with him on restoration batteries. I also highly recommend.

        Larry
        I agree. Tom and his Company are the best.
        Bill
        Bill Lacy
        1967 427/435 National Top Flight Bloomington Gold
        1998 Indy Pacecar

        Comment

        • Tom M.
          Expired
          • January 1, 1993
          • 716

          #5
          Re: Restoration Battery- Oustanding Service

          Originally posted by Keith Bramhill (47685)
          How often do you view complaints on the internet regarding poor service. I ordered a DC-12 correct dated coded battery for my 66 427 car for flight judging almost 3 yrs ago. For 35 months it ran flawlessly but unexpectedly it outright died. I sent a nice e-mail to Tom Kobman, the battery guru, and explained the issue. I was expecting an e-mail back telling me I was out of luck. Tom calls me at home and problem shoots the battery issue with me over the phone for 25mins from Ohio to Western Canada. He cannot understand why it only lasted 35 months as this is not the norm. He calls the manufacturer and does not get favourable results from them, but calls me back again 2 days later and tells me due to the geographicaly distance, do not send the battery back to Ohio, throw it away. Tom, replaced the battery with me paying a very nominal prorated fee, gave me the date coding free, and shipped it for free at over $ 45.00, and said he would eat the rest. He believes in looking after the customer. In my view fellow members, outstanding customer service from somebody that knows how to run a business. Thank- you, Tom at Restoration Battery. I will be a repeat customer...........
          Keith, how many points were lost with that battery ?
          I lost 16 with a New GM Delco
          thanks Tom

          Comment

          • William L.
            Very Frequent User
            • December 1, 1988
            • 944

            #6
            Re: Restoration Battery- Oustanding Service

            Originally posted by Tom Marcucci (22001)
            Keith, how many points were lost with that battery ?
            I lost 16 with a New GM Delco
            thanks Tom
            Tom
            I lost no points for battery/caps at the Nationals last year. Lost no points at Bloomington this year.
            Bill
            Bill Lacy
            1967 427/435 National Top Flight Bloomington Gold
            1998 Indy Pacecar

            Comment

            • Tim S.
              Very Frequent User
              • May 31, 1990
              • 704

              #7
              Re: Restoration Battery- Oustanding Service

              Keith

              In a world where all you seem to hear is negative feedback, it is a real treat to hear a customer stand up and speak highly of a vendor!

              Tim

              Comment

              • Larry M.
                Extremely Frequent Poster
                • January 1, 1992
                • 2688

                #8
                Re: Restoration Battery- Oustanding Service

                Originally posted by William Lacy (14279)
                Tom
                I lost no points for battery/caps at the Nationals last year. Lost no points at Bloomington this year.
                Bill
                Bill: I am very glad to hear this! Not everyone has the same judging success story with their 1967 battery.

                Also, the 1966 restoration battery and a 1967 restoration battery are different and will judge differently. The main difference is the "tar top" on the 1966 battery. It is not currently reproduced correctly. However, it can be "helped along" if you are willing to do some remedial work yourself at home. Some have reported good success at doing this.

                Larry

                Comment

                • Stuart F.
                  Expired
                  • August 31, 1996
                  • 4676

                  #9
                  Re: Restoration Battery- Oustanding Service

                  Mine has been in my car since 2001 and is still going strong. I do have the wet tar top and I have found if I keep the water level up, it never fails. I ran it down twice, each time due to low water levels. Here in Florida, it boils/perks/pucks/evaporates out rather quickly during the summer specially. I use one of his Battery Minders too, all these years. No, you won't hear me complain.

                  Stu Fox

                  Comment

                  • Edward C.
                    Expired
                    • March 1, 1985
                    • 125

                    #10
                    Re: Restoration Battery- Oustanding Service

                    I can't seem to get 3 or 4 years out of modern batteries. Way to go Restoration Battery. I know who to call when the current on goes. Ed

                    Comment

                    • Tom M.
                      Expired
                      • January 1, 1993
                      • 716

                      #11
                      Re: Restoration Battery- Oustanding Service

                      Originally posted by William Lacy (14279)
                      Tom
                      I lost no points for battery/caps at the Nationals last year. Lost no points at Bloomington this year.
                      Bill
                      THANKS, that's what needed to know

                      Comment

                      • Chris E.
                        Extremely Frequent Poster
                        • November 3, 2006
                        • 1326

                        #12
                        Re: Restoration Battery- Oustanding Service

                        I just ordered my battery from them. Very helpful over the phone and it arrived in perfect condition only 3 days after my order. Very happy so far, can't wait to put it in the car and see how it judges.

                        67 327/350 convertible.
                        Chris Enstrom
                        North Central Chapter Judging Chairman
                        1967 Rally Red convertible, 327/350, 4 speed, Duntov @ Hampton in 2013, Founders @ KC in 2014, family owned since 1973
                        2011 Z06, red/red

                        Comment

                        • Steve B.
                          Extremely Frequent Poster
                          • March 1, 2002
                          • 1190

                          #13
                          Re: Restoration Battery- Oustanding Service

                          I've ordered several batteries from restoration battery over the years and have never had any issues. Its great to hear that they stand behind their products.

                          Comment

                          • Keith B.
                            Very Frequent User
                            • August 12, 2007
                            • 220

                            #14
                            Re: Restoration Battery- Oustanding Service

                            Good to see so many people have favourable comments for this business.

                            James, I did not receive any deducts with my date coded faux tar top maintenance free DC-12 Delco battery from Tom........cheers/

                            Comment

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