Joe Lucia

[Edward S.]

Joe,
I guess I could have made myself clearer on the L78 Fan - I know from the years I was in business that low volume means no clout on changes. I feel if I own a Company and my volume on an item is so low that I send out product that's not up to my usual quality, in my mind I do not need that item to leave a bad taste with my customers. When I expressed my view that's when the debate started.
No matter what my views might be I should have been given credit for the postage I paid to send the first one back. I put the postage receipt in the box with a note when I returned it and added an additional part to my order. Best wishes.
Just wanted to add how much I look forward to taking advantage of your vast knowledge in just about any area I may have a problem in. Thanks.

[Jack H.]

Re: Joe Lucia

I agree S&H charges for returned items should be a customer credit item. But, that's NOT the policy of most company's....

Their terms and conditions typically place the cost burden for freight out AND freight back on the customer. What's interesting here is Paragon DOES publish their return policy in the catalog and there's narry a mention of the issue of S&H cost!

[Edward S.]

Re: Joe Lucia

When I spoke to the owner I was told that if they agreed with my opinion of the quality of the part I would get my postage back. As stated I would either discontinue the item for sale or I would have someone local finish the product to my standard and just add the cost into my price. Life is too short to worry about it - it just so hard to find anyone these days that stands 100% behind their work or really seems to care. I hope better days are coming.