membership renewal

[Al R.]

tried to renew my membership today and can't get the page to work anyone else having this trouble

[Jerry W.]

Re: membership renewal

Al...I renewed a few weeks back and had trouble clicking on suspected link that took me back where i started...I tried a different path and was able to renew OK....The screen didn't seem user friendly...try again

[Gary C.]

Re: membership renewal

Al,

Sorry you had a problem renewing your membership. Moved your post to the Help Forum.

Next time you have a problem, please create a Help Desk ticket www.ncrs.org/helpdesk/

Help Desk tickets notify us there's a problem since we can't read all the TDB posts.

A problem was reported and fixed about 3PM EST today.

Please try again to renew your membership.

Gary
....

[Rex M.]

Re: membership renewal

Al, I had the same trouble as you. Tried earlier today and gave up as I was just going in a circle. Just tried again and finally made it thru, like Jerry said, "Not very user friendly". Good luck...it's possible.

[Al R.]

Re: membership renewal

Rex, it's always a problem for me to access the checkout pages to make a purchase. I also have a problem typing on the site on thread replies. U must b very diligent watch each letter 2 ensure it prints on the screen. Only happens on the NCRS site.

[John W.]

Re: membership renewal

Al,

I am very curious about your issue typing on our site. This is the first time I have ever heard anyone bring this issue up.

What kind of problem do you have? You say all of the characters don't appear when you type? Aside from my own typo's I have never experienced this kind of an issue with this or any other site. I have experienced the issue with others computers who used wireless keyboards that were in need of a battery replacement but that is the only time I have seen this happen.

Are you using a PC, MAC, Phone, or Tablet. If Phone or Tablet what kind? What Browser, IE, FireFox, Chrome, Safari, or other?

Try typing your message in Notepad on your computer, then select the entire message and copy it to the clipboard by pressing CTRL-C. Come to the TDB and paste your message in the reply box by pressing CTRL-V. Does all of the message transfer? Do you have any characters that don't show up in Notepad?

[Al R.]

Re: membership renewal

John, I'm using a PC IE and chrome. Sometimes, when the letter is pressed, it may take 2 efforts to get it to show in the word. It does better if you take approx. 5-7 seconds between letters. You can't type normally when this occurs, and you have to look at every letter to ensure it's there. Right now, everything is going normal. Not computer literate enough to do what you suggested above. It doesn't happen every time I try to respond, but it's close here lately in the last few months. Thanks for responding and any suggestions. Al

[John W.]

Re: membership renewal

Go to Start and then Open Notepad. This is a simple word processing program that is built into windows. Try typing in that program. If you get the same results you have an issue with your keyboard. If you have a wireless keyboard I would recommend new batteries If you don't have a wireless keyboard you may need to replace the one you have.

[Al R.]

Re: membership renewal

Hey John, everything works fine on notepad. Tried it 2-3 times last night and a couple of times today.

[John W.]

Re: membership renewal

Al,

I am at a loss as to what the problem might be. I am just now running a test to confirm what I thought. When I am typing this reply I am not interacting with the Technical Discussion Board or the ncrs server at all. Everything that I am typing is on my local machine until I click on the Post Quick Reply button.

The only thing I can think of would be some type of Key Logger that would not interact with Notepad since it would be looking for entries to login information for your bank or other information they can steal.

I would suggest that you download and run MalwareBytes to see if there is something malicious running on your PC that could be causing the issue. I run MalwareBytes to clean infected computers and to protect my own system from rouge software attacking my system.

Let me know if MalwareBytes finds anything significant.