We have set up a new Help Desk Feature to help us help members who have trouble with the Technical Discussion Board, or any other function of the NCRS.ORG website such as the Online Store, the Change of Address form, or the Driveline Ad form.
Please direct specific help on these items to the Help Desk now. You can reach it from any of the Contact Us! links or from the Password Problems? link if you have trouble logging in to the TDB or Driveline.
It is best if you still use this Help Forum for questions about how to use the Technical Discussion Board Forums. Here you can get help from lots of your fellow users instead of just one of the support team.
The new Help Desk feature will ask you to fill out a trouble ticket with certain information that helps us to quickly resolve your problem. It also alerts all of the support team members that there is a new ticket. That way no one has to wait on a certain individual to check their email. Several people will be notified that the ticket is there and can go directly to the Help Desk to assist you. Whoever gets the ticket first can help you until they run out of ideas and then that can pass the ticket along with all of the information as to what has been tried to another support team member.
I hope you find this a more efficient way for us to provide support for you and share the workload among all of the support team members.
Please direct specific help on these items to the Help Desk now. You can reach it from any of the Contact Us! links or from the Password Problems? link if you have trouble logging in to the TDB or Driveline.
It is best if you still use this Help Forum for questions about how to use the Technical Discussion Board Forums. Here you can get help from lots of your fellow users instead of just one of the support team.
The new Help Desk feature will ask you to fill out a trouble ticket with certain information that helps us to quickly resolve your problem. It also alerts all of the support team members that there is a new ticket. That way no one has to wait on a certain individual to check their email. Several people will be notified that the ticket is there and can go directly to the Help Desk to assist you. Whoever gets the ticket first can help you until they run out of ideas and then that can pass the ticket along with all of the information as to what has been tried to another support team member.
I hope you find this a more efficient way for us to provide support for you and share the workload among all of the support team members.
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