Auto-Renewal Opt Out?

[Frank D.]

I just got hit with a "recurring" Paypal amount of $45 to the NCRS on Dec 23rd; I had already paid them on Oct 26th.
So I don't know what's going on; submitted trouble ticket to help desk - we'll see how responsive they are.

[Frank D.]

Re: Renewal Scam

This is the way the automatic dues payment works - box is unchecked by default - Member has to manually check the box to accept

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Tell me how I opt out of automatic renewal. I've been hit twice for recurring renewal; once on Oct 26th and just now on Dec 23rd.
It ain't working and I want out....and don't believe I authorized it.

[Don H.]

Re: Renewal Scam

Frank
see below explanation of the auto renew feature and how to opt out. I don't know where you sent a Help Tix since I didn't see it, and I would have. You might use the link in this thread to Helpdesk and try again. You will get prompt response.

Okay guys here's what happened.

Many NCRS members signed up for automatic dues renewal payment when they renewed their dues in 2014.

in 2015 when these members received an email advising them that their dues would be automatically paid using the payment method that used in 2014.

A lot those members went ahead and paid their dues again. Meaning their dues were paid twice for their 2015 membership renewal and credited to the members' membership. Now those members have an expiration date of 2017.

Some of those members signed up for automatic membership dues renewal payment again when they paid their 2015 dues, which means they created two automatic dues payment subscriptions. We've been working to identify and cancel those members with duplicate automatic renewal membership subscriptions. And have since implemented a software change where as a member can only have 1 automatic dues renewal subscription in effect.

A payment failed email notice, means a dues payment was attempted to be processed. A failure could be caused by member's method of payment changed such as a new credit card number, new expiration date etc.

To check your NCRS membership subscription:
1) Login to the NCRS Store Store with your NCRS login Username and Password
2) Go to My account at the bottom of the Store main page or click on this link My Subscriptions
3) Click on Membership Subscriptions to update your credit card information and/or cancel your automatic dues renewal subscriptions.

When there are questions like this, it's best to initiate a Help Desk ticket www.ncrs.org/helpdesk/ with your request.

The automatic membership dues renewal payment feature was requested by many members and that was why it was implemented in 2014 as a member benefit.

Gary
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